Terms of Service

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Effective: May 29, 2026  |  Version: 2.0

These Terms of Service govern access to and use of the website, dashboard, and the entire SOS Točka system, developed and operated by IRNAS Technologies d.o.o. (hereinafter: IRNAS). By accessing the website or dashboard you accept these terms in full.

1. Definitions

  • SOS Točka System – the hardware (device), software (server, dashboard), and communications infrastructure that together enable the relay of emergency calls and notification of rescue services.
  • Device – a physical SOS Točka device installed at a subscriber's location.
  • Subscriber (Customer) – a legal entity (municipality, organization, company) that has entered into a contract with IRNAS for the installation and maintenance of SOS Točka devices.
  • User – any natural person who accesses the dashboard or physically uses an SOS Točka device.
  • Website – the publicly accessible website at https://tech.irnas.eu/sostocka/.

2. Intended Use

The SOS Točka system is intended exclusively for:

  • relaying emergency calls through existing communications networks,
  • notifying rescue services (112 – general emergencies, 113 – police),
  • monitoring device operation and reachability by subscriber organizations.

The system is not intended and must not be used for:

  • false emergency calls or testing without prior authorization from IRNAS and the notified rescue services,
  • any purpose that would obstruct the operation of rescue and security services,
  • commercial purposes outside the contractual relationship with IRNAS.

3. Emergency Disclaimer

IMPORTANT NOTICE — Please read carefully.

The SOS Točka system is an auxiliary means of calling for help and does not replace regular telephone networks, direct calls to 112 or 113, or other primary means of notifying rescue services.

IRNAS is not liable for:

  • network unavailability — the system operates via mobile networks (2G/3G/4G, Cat-M1, NB-IoT), satellite connectivity (NTN/Skylo), and LoRaWAN. Operation depends on the availability and quality of the network at the device's location, which is beyond IRNAS's control;
  • message delivery delays — delays may occur during the transmission of messages through communications networks or the Blues Notehub platform, which IRNAS cannot guarantee or predict;
  • device malfunction — device failure may result from hardware faults, a depleted battery, damage, improper maintenance, or force majeure (weather conditions, physical damage, etc.);
  • incorrect or untimely action by rescue services — IRNAS is solely a message relay. Response and action are the responsibility of rescue services;
  • direct or indirect damages arising from incorrect, delayed, or failed delivery of an emergency message, including loss of life, bodily injury, or property damage, to the fullest extent permitted by applicable law.

The subscriber is responsible for:

  • regular maintenance and inspection of the SOS Točka device in accordance with IRNAS's instructions,
  • ensuring adequate power supply (battery, solar panel),
  • notifying IRNAS of any malfunctions or irregularities,
  • appropriate training of personnel and the public for proper use of the device,
  • obtaining all necessary permits for installation at the location.

4. Dashboard Access

Dashboard access is available only to user accounts that have been registered and activated by IRNAS or an administrator. The user is obligated to:

  • safeguard their login credentials (password) and not share them with other persons,
  • immediately notify IRNAS of any misuse or unauthorized access to the account,
  • use the dashboard only for the purposes for which it was designed.

IRNAS Technologies d.o.o. reserves the right to temporarily or permanently suspend dashboard access without prior notice in the event of suspected misuse, security concerns, or maintenance work.

5. Subscriptions and Payments

5.1 Subscription Plans

Access to the SOS Točka system is available through various subscription plans with different limits (number of devices, users, webhooks, API calls, SMS messages, data retention period). Details are provided on the pricing page or in the dashboard.

5.2 Payment Terms

  • Subscriptions are billed monthly or annually, depending on the selected plan.
  • Payment is possible via PayPal or by bank transfer (UPN) based on an issued invoice.
  • Annual subscriptions are payable in advance for the entire period.
  • IRNAS Technologies d.o.o. reserves the right to change prices with 30 days' prior notice. Existing subscriptions remain in effect until the end of the current billing period.

5.3 Cancellation and Downgrade

  • The subscriber may cancel the subscription at any time via the dashboard or by notifying tech@irnas.eu.
  • Upon cancellation, the subscription remains active until the end of the current billing period.
  • After a non-renewed subscription expires, the organization is automatically moved to the free evaluation plan with limited capabilities.
  • Refunds are available only within the first 14 days of the subscription, in accordance with the Consumer Protection Act (ZVPot-1).

6. Data Processing (DPA)

When IRNAS Technologies d.o.o. processes personal data within the SOS Točka system on behalf of the subscriber (e.g., device GPS locations, notification contact details), IRNAS acts as the processor within the meaning of Art. 28 GDPR, and the subscriber acts as the controller. In this case:

  • IRNAS processes personal data solely according to the subscriber's documented instructions (device, contact, and notification configuration in the dashboard);
  • IRNAS implements appropriate technical and organizational measures to protect data (details in the Privacy Policy);
  • IRNAS engages sub-processors only with the subscriber's prior general written authorization, with the right to object within 14 days of notification of a change;
  • upon termination of the contract, IRNAS deletes or returns all personal data at the subscriber's instruction, unless retention is required by law;
  • IRNAS assists the subscriber in fulfilling obligations under Art. 32–36 GDPR (security, DPIA, breach notifications);
  • the subscriber may request a copy of the Data Processing Agreement (DPA) at tech@irnas.eu.

7. Intellectual Property

All content on the website and dashboard (text, graphics, code, logos, photographs) is owned or licensed by IRNAS and is protected by copyright and other intellectual property laws. Copying, reproduction, or distribution without the written consent of IRNAS is prohibited, except for personal, non-commercial use.

8. External Links

The website may contain links to third-party external websites. IRNAS is not responsible for the content, privacy policy, or practices of those websites. We recommend that you review the terms and privacy policy of each website you visit.

9. Service Availability

IRNAS Technologies d.o.o. strives for the highest possible availability of the website and dashboard but does not guarantee uninterrupted operation. Access may be temporarily interrupted for maintenance, upgrades, or technical issues. IRNAS is not liable for damages arising from unavailability of the website or dashboard.

10. Limitation of Liability

To the fullest extent permitted by applicable law, IRNAS Technologies d.o.o., its employees, partners, and suppliers shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use the SOS Točka system, website, or dashboard.

The total liability of IRNAS Technologies d.o.o. to the subscriber shall in any event be limited to the amount actually paid by the subscriber to IRNAS for services in the 12 months preceding the claim.

11. Force Majeure

IRNAS Technologies d.o.o. shall not be liable for failure to perform or delay in performing obligations under these Terms of Service when such failure or delay is caused by circumstances beyond reasonable control (force majeure), including but not limited to: natural disasters, floods, earthquakes, epidemics, acts of war, terrorist attacks, strikes, power outages or telecommunications failures, government measures, cyberattacks, or failures of third-party services (mobile network operators, satellite service providers, SMS gateways).

12. Governing Law and Dispute Resolution

These Terms of Service and all relationships between IRNAS and subscribers/users are governed by Slovenian law. The parties shall endeavor to resolve any disputes amicably. If an amicable resolution is not possible, disputes shall be resolved by the competent court in Maribor.

Consumers have the right to alternative dispute resolution via the European Commission platform: https://ec.europa.eu/consumers/odr/.

13. Changes to the Terms

IRNAS Technologies d.o.o. reserves the right to amend these Terms of Service. In the event of material changes, subscribers will be notified via email or the dashboard. Continued use of the system after notification of a change constitutes acceptance of the new terms.

14. Contact

For questions regarding these Terms of Service, please contact us:

  • Email: tech@irnas.eu
  • Mail: IRNAS Technologies d.o.o., Sokolska ulica 51, 2000 Maribor, Slovenia

Version History

VersionDateDescription of Changes
1.0April 1, 2025Initial publication
2.0May 29, 2026Added: subscriptions and payments, data processing agreement (DPA), force majeure